Replace special characters in string when copied from Microsoft word

I am trying to figure out an issue in my Classic ASP application, whenever a user tries to copy text from Microsoft word into Textarea placeholder & save, it is stored in the Database as a??.

I tried replacing special character like single quote using following statement

1)Replace(Trim(Request.Form("Description")),chr(39), "'")

2)Replace(Trim(Request.Form("Description")),chr(39), "'")

Both the above statements didn't work. It was able to find special character-single quote when i type in & replaced it with ' when i use 2nd statement but for some weird reason it doesn't still work for Copy paste from Microsoft word

Any help is highly appreciated